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What You Need to Know Before You Play

Access to ffi2 depends on your local law and the eligible regions we serve — if you are in Bangladesh, please read these terms carefully before opening an account or making any deposit via bKash, Nagad, or Rocket.

Eligibility depends on local lawAccount terms govern all activitybKash, Nagad, Rocket coveredBangladesh access conditions apply
ffi2 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Queries

If you have a question about these terms, your account standing, or whether your region is eligible to access ffi2, our support team handles legal and compliance queries through the channels below. We aim to respond to written account queries within a reasonable timeframe — complex eligibility questions may take longer than general account help.

Live Chat Reach the support desk directly from your account dashboard for account-status or terms questions. Available for active account holders in supported regions.
Email Support Send detailed legal or eligibility queries to our support address. Include your account ID so we can pull your record and respond accurately.
Account Help Centre Log in and navigate to Help in your account settings for self-service legal documents, terms history and account-closure requests.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We collect only the account and transaction data needed to operate your wallet, process bKash or Nagad deposits, and verify withdrawals. Your data is not sold to third parties. Cookies are used to keep your session active and remember your wallet preferences — you can manage cookie settings from your browser at any time without affecting your account balance or game history.

Data Retention

We retain account and transaction records for as long as required by applicable law. Once the retention period ends, records are deleted from active systems on a rolling schedule.

Account Security

Each login is protected by an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account pending verification.

Cookie Management

Session cookies keep your bKash or Rocket wallet linked during a deposit flow. You can clear these from your browser settings; doing so will require you to re-enter wallet details on your next visit.

Requesting Changes

To update registered details or request a data summary, send a written request via the email support channel with your account ID. We aim to process data requests without unnecessary delay.

Common Questions About These Terms

Below are the questions we get most often about account eligibility, data handling, and how our terms apply to Bangladesh account holders using bKash, Nagad, or Rocket.

Access depends on your local law and the eligible regions we serve. Check that online gaming accounts are permitted under the laws of your area before registering.

If we suspend an account for eligibility reasons, any unplayed balance is returned through the same payment rail — bKash, Nagad, or Rocket — used for the original deposit.

Email our support team with your account ID and a written data request. We will pull your transaction and account record and share it within the timeframe required by applicable law.

We update terms when our operations or legal requirements change. We notify you via your registered contact details. Continuing to use the platform after that notice means you accept the updated terms.

Yes. All local wallet transactions — whether via Nagad, Rocket, or bKash — are logged under your account record and subject to the same payment and verification terms.

Send a written closure request through our email support channel. After closure, we retain records only for as long as applicable law requires, then delete them from active systems.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.