Reference

Terms and Conditions That Govern Your ffi2 Account

These Terms and Conditions set out the rules that apply when you open an account, place wagers, or move funds through ffi2 — including deposits via bKash, Nagad, and Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction rules applyTerms updated when neededContact us for queries
ffi2 Terms and Conditions That Govern Your ffi2 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Reach our support team through the live chat window inside your account dashboard. Queries about specific term clauses are handled there directly.
Email Support Send detailed written queries — such as questions about wallet eligibility or account suspension clauses — to our support email address listed in your account settings.
Account Help Centre Our help centre inside the platform covers common terms queries, including how bKash and Nagad transactions are logged and how withdrawal verification works step by step.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We keep your account data secure through encrypted connections and verified login steps. Any changes to your personal details require authentication before they take effect. If something looks wrong, contact us through live chat or email.

Data Handling We collect only the account and transaction data needed to operate your wallet, process bKash or Nagad payments, and verify your identity when withdrawals are requested.
Account Security Login sessions are protected by OTP verification. If you suspect unauthorised access, lock your account immediately from the security section and contact support via live chat.
Data Retention We retain transaction records, including Rocket and Nagad payment logs, for as long as required by applicable regulations and our internal audit procedures.
Requesting Changes To update your registered mobile number or wallet details — such as your bKash number — submit a verified request through the account settings page or contact support directly.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about how our Terms and Conditions work in practice — covering account access, wallet rules, and what happens when terms change.

Yes. Every payment method we support — including bKash, Nagad, and Rocket — is covered by these terms. Each transaction is logged and governed by the conditions active at the time it was made.

We post the updated terms here and they apply from the revision date. Continuing to use your account after that date means you accept the new version. We encourage you to check this page periodically.

Access depends on your local law and eligible region. We do not confirm legality in any specific location. You are responsible for checking whether using ffi2 is permitted where you are.

Contact our support team via live chat or email with your account ID and the transaction reference. We review wallet records — including Nagad and Rocket logs — and respond through the same channel.

Accounts may be suspended if we detect a breach of these terms — such as providing false registration details, attempting fraudulent wallet transactions, or violating fair-use rules on games like crash or live tables.

Go to the account settings section and submit a change request. For wallet updates — such as switching your registered bKash number — verification is required before the change is applied to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.